Century City Psychiatry is honored to now accept TriWest Healthcare Alliance, expanding access to board-certified-supervised psychiatric care for Veterans, active duty service members, military retirees, and their families in West Los Angeles. As the third-party administrator for the VA Community Care Network (CCN) in Regions 4 and 5 – and for the TRICARE West Region serving 26 states – TriWest connects eligible beneficiaries with community-based providers when care from a VA medical facility or military treatment facility is not the right fit.
Our group practice is owned and clinically directed by Dr. Mike Mah, a board-certified psychiatrist with nearly a decade of experience caring for patients across Los Angeles. Every clinician on our team – including our psychiatric nurse practitioners and prescribing clinicians – is personally selected, trained, and supervised by Dr. Mah, ensuring that each Veteran and military family member receives care that meets the rigorous quality standards required by the VA and the Department of Defense.
Dr. Mah has changed my life and I am so grateful for him. I am writing this so others can hopefully find the same results.
How TriWest Healthcare Alliance Supports Mental Health Care
TriWest Healthcare Alliance partners with the Department of Veterans Affairs and the Department of Defense to coordinate community-based health care for those who serve and have served. Founded in 1996 and owned by a consortium of non-profit Blue Cross Blue Shield plans and university hospital systems, TriWest is best known for its mission to serve military families and Veterans through two complementary programs:
- VA Community Care Network (CCN): Coverage for eligible Veterans referred to community providers by the VA for psychiatric evaluation, medication management, and ongoing mental health care
- TRICARE West Region: Coverage for active duty service members, family members, National Guard and Reserve members, military retirees, and survivors enrolled in TRICARE Prime, Select, or related plans
“Veterans and military families carry experiences that deserve psychiatric care delivered with both expertise and respect,” says Dr. Mah. “Being approved within the TriWest network allows our practice to extend that care to the men and women who have served our country – and to the loved ones who serve alongside them.”
TriWest Coverage for Mental Health Conditions
When properly authorized, TriWest supports psychiatric treatment for a wide range of conditions commonly seen among Veterans, service members, and military dependents. Eligible patients at Century City Psychiatry may receive care for:
- Post-Traumatic Stress Disorder: Psychiatric management of PTSD, combat-related trauma, and complex PTSD (C-PTSD)
- Depression and Mood Disorders: Major depressive disorder, persistent depressive disorder, bipolar I and II, and treatment-resistant depression
- Anxiety Disorders: Generalized anxiety disorder, panic disorder, social anxiety, OCD, and specific phobias
- Attention and Impulse Control: Adult ADHD evaluation and treatment, including executive-function challenges affecting work and family life
- Sleep and Stress-Related Conditions: Insomnia, circadian rhythm disturbances, and stress-related burnout common among active duty and Veteran populations
- Substance Use and Dual Diagnosis: Coordinated psychiatric care for co-occurring substance use and mental health conditions
Eligibility Through VA CCN and TRICARE West
TriWest administers two distinct programs, and eligibility for each is determined by the VA or the Department of Defense – not by our practice. Understanding which program applies to you is the first step toward scheduling care.
Veterans through VA CCN – California falls within CCN Region 4, where TriWest serves as the third-party administrator. Veterans receive care through community providers like Century City Psychiatry only when authorized by their local VA medical facility. Common reasons for a community care referral include long VA wait times, geographic distance from a VA facility, or the need for specialized psychiatric services not readily available within the VA system.
Active Duty and Military Families through TRICARE West – TriWest administers the TRICARE West Region, which covers California along with 25 other states. TRICARE Prime beneficiaries typically require a referral from their primary care manager, while TRICARE Select beneficiaries generally have more flexibility to access network providers directly. Specific authorization rules, cost shares, and copays vary by plan and beneficiary category.
Coordinated Mental Health Care for Veterans and Military Families
Effective psychiatric care for Veterans and military families often involves coordination across multiple systems – and our administrative team is experienced with the documentation, referral, and reporting requirements that come with VA and DoD coverage. Our coordination includes:
- VA Referral Compliance: Working directly with VA care teams to honor referral parameters and submit required documentation through HealthShare Referral Manager (HSRM)
- Medical Record Continuity: Returning treatment summaries and progress notes to the referring VA facility or TRICARE primary care manager as required by network rules
- Multi-Provider Communication: Coordinating with primary care physicians, therapists, and other specialists involved in your overall treatment plan
- Authorization Management: Submitting requests for additional services, extended episodes of care, or specialty referrals through TriWest’s secure provider portals
Verifying Your TriWest Benefits and Authorization
Before your first appointment, our administrative team helps confirm that your TriWest authorization is properly in place and that you understand any cost responsibilities tied to your plan. We assist with:
- Authorization Verification: Confirming the scope, service dates, and visit allowance of your VA or TRICARE referral
- Cost-Share Estimates: Reviewing any applicable copays, deductibles, or cost shares based on your specific plan
- Documentation Review: Gathering identification, service documentation, and any forms required by TriWest before your visit
- Scheduling Within Authorization Limits: Ensuring appointments fall within the approved care window so claims process accurately
Frequently Asked Questions About TriWest Coverage
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Yes. Century City Psychiatry is approved to see patients covered through TriWest Healthcare Alliance, including Veterans authorized under the VA Community Care Network and active duty service members, military retirees, and family members covered through TRICARE West.
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In most cases, yes. Veterans must have an authorization from their local VA medical facility before scheduling community care appointments. TRICARE Prime beneficiaries typically need a referral from their primary care manager, while TRICARE Select beneficiaries may have more direct access to network providers. Our administrative team can help clarify the specific requirements that apply to your plan.
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Covered services generally include psychiatric evaluations, medication management, and ongoing follow-up care for conditions such as PTSD, depression, anxiety, ADHD, mood disorders, and substance use disorders. Specific coverage details depend on your VA authorization or your individual TRICARE plan.
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In many cases, yes. Both VA CCN and TRICARE West cover telehealth psychiatric services when delivered by an approved network provider within program requirements. Our practice offers secure telepsychiatry visits for eligible patients located in California, which is often a practical option for Veterans and service members who live outside the immediate West Los Angeles area.
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For Veterans receiving authorized community care through VA CCN, there are typically no out-of-pocket costs at the time of service. TRICARE West beneficiaries may have copays or cost shares depending on their plan, beneficiary category, and whether they use TRICARE Prime or TRICARE Select. Our team can provide a clear estimate before your first visit.
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Contact our office at Call (310) 340-0089 with your VA authorization paperwork or TRICARE plan information. Our administrative team will verify your eligibility, confirm authorization parameters, and schedule your first psychiatric appointment with one of our supervised clinicians.
Why Veterans and Military Families Choose Century City Psychiatry
- Board-Certified Psychiatric Oversight: Every treatment plan is reviewed and supervised by Dr. Mike Mah, a board-certified psychiatrist and respected voice in the mental health community
- Experience with VA and DoD Systems: Our administrative team understands the documentation, referral, and reporting requirements unique to TriWest, VA CCN, and TRICARE West
- Discreet, Patient-Centered Care: A boutique West Los Angeles practice that respects the privacy concerns of service members, Veterans, and their families
- Multidisciplinary Treatment Approach: Coordinated psychiatric care that addresses underlying sleep, stress, trauma, and lifestyle factors alongside symptom management
- Multiple Care Formats: In-person visits at our Century City office and secure telepsychiatry for eligible patients across California
- Award-Recognized Clinical Leadership: Dr. Mah has been recognized by Castle Connolly, Super Doctors Southern California, and Los Angeles and Pasadena Magazine for excellence in psychiatric care
“Service members and Veterans have often endured a great deal before they ever walk into a psychiatrist’s office,” Dr. Mah notes. “Our role is to make that step as straightforward as possible — clinically rigorous, administratively smooth, and grounded in genuine respect for what they carry with them.”
Compassionate, Personalized Psychiatric Care in Century City
At Century City Psychiatry, we are committed to enhancing mental health through innovative and comprehensive psychiatric services. Our practice is designed to support individuals in the West Los Angeles area, particularly in Century City, offering both in-person and telehealth options for those seeking quality care for various mental health conditions. The services provided reflect our deep understanding of the complexities of mental health, ensuring that we cater to the individual needs of each patient.
Begin Your TriWest-Covered Mental Health Care in Century City
If you are a Veteran, active duty service member, military retiree, or family member with TriWest Healthcare Alliance coverage, contact Century City Psychiatry at Call (310) 340-0089 to verify your benefits and schedule a psychiatric consultation. Our West Los Angeles team is honored to serve those who have served – providing thoughtful, board-certified-supervised care under the coverage you have earned.
